Stackie Cloud Service Agreement

Agreement Composition

This agreement package consists of Common Paper Cloud Service Agreement Standard Terms Version 2.1; this Cover Page, including the Key Terms, Business Terms / Order Form, and Variables below; the Stackie addenda, policies, schedules, and notices referenced by this agreement.

Cover Page

Using the Framework Terms

To use these Cloud Service Agreement Standard Terms, the parties must complete and sign or electronically accept this Cover Page and Key Terms. Variables have the meanings or descriptions given in this Cover Page. All other capitalized words have the meanings or descriptions given in the Standard Terms. This Cover Page is the operative Cover Page for the incorporated Standard Terms and supplies the Key Terms required to use the Common Paper Cloud Service Agreement. Customer accepts this Cover Page, the incorporated Standard Terms, and the Stackie addenda, policies, schedules, and notices referenced by this agreement by signing an order form or completing a Stackie-approved electronic acceptance flow that presents or links to this agreement before the covered Cloud Service is accessed or used. Access or use after that signature or electronic acceptance is governed by this agreement; any included Software is covered only as needed to access and use the Cloud Service unless the applicable EULA, order form, or signed agreement states otherwise. Under the incorporated Standard Terms, the Order Form portion of a Cover Page supplies key business details and Variables. The Business Terms / Order Form section below is the Order Form portion of this Cover Page for Standard Terms purposes and supplies those business Variables, the Key Terms section supplies legal Variables, and the Definitions and Variables, Support Variables, Liability and Claim Variables, Cloud Service Variables, and other variable tables shown in this Cover Page supply additional Standard Terms Variables and independent supplemental Cover Page terms for covered Stackie offerings. Each table row is part of this Cover Page and supplies the meaning or description of the listed Variable. If this Cover Page, the Order Form, the Key Terms, or the Other Changes to Standard Terms conflict with the Standard Terms, this Cover Page controls to the fullest extent allowed by applicable law. The incorporated versioned Standard Terms control as modified by this Cover Page, any applicable Order Form or Variables, the Other Changes to Standard Terms, and the incorporated Stackie addenda and schedules. Any reference copy of the Standard Terms in this document is provided for readability only and does not change the incorporated Standard Terms.

Cover Page Variable Index

The following index identifies the Cover Page sections that define Common Paper Variables and Stackie supplemental Cover Page terms. The detailed section tables below control if this index conflicts with a specific variable value.

Cover Page Section	Legal Effect	Variables Defined
Business Terms / Order Form	Supplies the Order Form business variables for the incorporated Standard Terms.	Customer, Order Date, Non-Renewal Notice Date, Fees and Currency, Order Form Process, Payment Process, Subscription Period
Key Terms	Supplies Provider, effective date, governing law, court, and notice variables.	Provider, Company Number, Effective Date, Governing Law, Chosen Courts, Registered Office, Notice Address, Notice Email
Definitions and Variables	Defines product, service, software, and other Stackie variables used by this Cover Page.	Product, Software
Support Variables	Defines support channel, response, and support-posture variables.	Support Channel, Support Response
Liability and Claim Variables	Defines cap, claim, indemnity, and uncapped-claim variables.	General Cap Amount, Increased Cap Amount, No-Charge General Cap Amount, Paid General Cap Amount, Paid General Cap Lookback Period, Paid General Cap Evidence, No-Charge Increased Cap Amount, Paid Increased Cap Amount, Paid Increased Cap Lookback Period, Paid Increased Cap Evidence, Paid Plan Acceptance Acknowledgement, Covered Claims, Provider Covered Claims, Customer Covered Claims, Increased Claims, Unlimited Claims
Cloud Service Variables	Defines hosted service, use-limit, support, security, and prohibited-data variables.	Cloud Service, Service Description, Technical Support, Use Limitations, DPA, Prohibited Data, Security Policy, Additional Warranties, AI/ML Use Override, Availability Posture, Support Posture

Incorporated Standard Terms

Term	Value
Standard	Common Paper Cloud Service Agreement Standard Terms
Standard Terms Version	2.1
Versioned URL	https://commonpaper.com/standards/cloud-service-agreement/2.1
License	CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/)
Attribution	Common Paper Cloud Service Agreement materials are used under CC BY 4.0.
Retrieved On	2026-06-12

Business Terms / Order Form

Term	Value
Customer	Business, enterprise, or organization identified in an accepted Stackie order form, enterprise agreement, cloud service terms, or signed agreement.
Order Date	The date Customer signs or electronically accepts the applicable order form, enterprise agreement, cloud service terms, or signed agreement.
Non-Renewal Notice Date	At least 30 days before renewal unless the order form, invoice, enterprise agreement, cloud service terms, or signed agreement states another notice period.
Fees and Currency	Fees are the amounts stated in the accepted order form, invoice, enterprise agreement, cloud service terms, or signed agreement; fees may be charged in GBP, USD, EUR, or another currency stated in the ordering document and are exclusive of taxes unless stated otherwise.
Order Form Process	Signed order form, enterprise agreement, cloud service terms, or other Stackie-approved enterprise acceptance flow.
Payment Process	Fees are charged through the approved subscription, invoice, or billing-provider workflow stated in the order form, enterprise agreement, cloud service terms, or signed agreement.
Subscription Period	Month-to-month unless the order form, invoice, enterprise agreement, cloud service terms, or signed agreement states another term.

Key Terms

Term	Value
Provider	Stackie Ltd, a private limited company in England and Wales, United Kingdom
Company Number	17240531
Effective Date	The date Customer signs or electronically accepts the applicable order form, enterprise agreement, cloud service terms, or other Stackie-approved enterprise acceptance flow for this Agreement.
Governing Law	England and Wales
Chosen Courts	courts of England and Wales
Registered Office	Stackie Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Notice Address	Registered office and postal notice address for Stackie Ltd, registered in England and Wales: Stackie Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ; electronic legal notices to [email protected].
Notice Email	[email protected]

Definitions and Variables

Term	Value
Product	Stackie
Software	none unless expressly identified in the accepted order form, signed agreement, cloud service terms, or applicable EULA

Support Variables

Term	Value
Support Channel	Stackie support desk, account support flow, or support email published for the applicable plan.
Support Response	Commercially reasonable response unless a signed support commitment states a specific response target.

Liability and Claim Variables

Term	Value
General Cap Amount	GBP 100 for free, trial, preview, beta, promotional, no-charge, and evaluation use; for paid use, GBP 100 or the amounts paid to Stackie Ltd for the applicable hosted service in the twelve months before the claim arose, whichever is greater.
Increased Cap Amount	GBP 1,000 for free, trial, preview, beta, promotional, no-charge, and evaluation use; for paid use, GBP 1,000 or the amounts paid to Stackie Ltd for the applicable hosted service in the twelve months before the claim arose, whichever is greater.
No-Charge General Cap Amount	GBP 100 for free, trial, preview, beta, promotional, no-charge, and evaluation use
Paid General Cap Amount	GBP 100 or the amounts paid to Stackie Ltd for the applicable hosted service in the twelve months before the claim arose, whichever is greater.
Paid General Cap Lookback Period	twelve months before the claim arose
Paid General Cap Evidence	amounts paid shown in the accepted checkout, order form, invoice, subscription record, cloud service terms, enterprise agreement, signed agreement, or other Stackie-approved paid ordering record for the applicable hosted service
No-Charge Increased Cap Amount	GBP 1,000 for free, trial, preview, beta, promotional, no-charge, and evaluation use
Paid Increased Cap Amount	GBP 1,000 or the amounts paid to Stackie Ltd for the applicable hosted service in the twelve months before the claim arose, whichever is greater.
Paid Increased Cap Lookback Period	twelve months before the claim arose
Paid Increased Cap Evidence	amounts paid shown in the accepted checkout, order form, invoice, subscription record, cloud service terms, enterprise agreement, signed agreement, or other Stackie-approved paid ordering record for the applicable hosted service
Paid Plan Acceptance Acknowledgement	The acceptance flow must state that paid plans or orders accept the liability cap variables and the no-charge/paid-plan cap distinction in the applicable Common Paper Cover Page and Key Terms.
Covered Claims	contract claims, tort claims, negligence claims, statutory claims
Provider Covered Claims	third-party intellectual-property infringement claims expressly accepted by Stackie Ltd in the order form or signed agreement, third-party claims for Stackie Ltd breach of confidentiality expressly accepted in the order form or signed agreement
Customer Covered Claims	claims against Stackie Ltd or Protected Persons arising from Customer content, Customer systems, Customer instructions, notices, consents, rights clearance, or prohibited data, claims against Stackie Ltd or Protected Persons arising from Customer misuse, unlawful use, acceptable use violations, security violations, exposed APIs or credentials, or breach claims
Increased Claims	Stackie Ltd indemnity obligations expressly accepted in the order form or signed agreement, Stackie Ltd confidentiality breach claims expressly accepted in the order form or signed agreement, Stackie Ltd data processing claims to the extent a higher cap is required by applicable law or signed agreement
Unlimited Claims	Only these claims are excluded from the liability cap, and Stackie Ltd-side claims are uncapped only to the extent liability cannot lawfully be limited: payment obligations owed to Stackie Ltd, customer tax, chargeback, refund abuse, and payment processing claims, customer infringement, prohibited data, acceptable use policy, export control, sanctions, security, privacy notice, consent, rights clearance, and misuse claims, customer indemnity, defense, and hold harmless obligations owed to Stackie Ltd or Protected Persons, Customer fraud, wilful misconduct, intentional unlawful acts, or intentional breach, Stackie Ltd fraud, wilful misconduct, death or personal injury, data-protection, consumer, unfair-terms, criminal, regulatory, directors' personal wrongdoing, or other liability only to the extent liability cannot lawfully be limited

Cloud Service Variables

Term	Value
Cloud Service	Stackie Cloud
Service Description	Hosted Stackie cloud APIs, account and billing workflows, package delivery, legal acceptance service, and cloud Dashboard and related hosted features only where the applicable accepted Stackie Cloud flow, order form, or signed agreement makes hosted Dashboard functionality available.
Technical Support	Commercially reasonable support through documented Stackie support channels unless a signed order form or support addendum states a specific commitment.
Use Limitations	Use is limited to the internal business, development, package-management, account, billing, dashboard, support, and operational workflows permitted by the applicable plan, documentation, Acceptable Use Policy, and accepted order terms.
DPA	Stackie Data Processing Addendum published at /legal/data-processing-addendum and any signed data processing agreement accepted by Stackie Ltd.
Prohibited Data	Customer must not submit regulated health data, payment-card or financial account numbers, government identifiers, special-category data, biometric data, children's data, export-controlled technical data, or similarly sensitive data unless Stackie Ltd expressly authorizes that use in the order form or signed agreement.
Security Policy	Stackie Security/TOMs document published at /legal/security-toms, DPA annex, and any signed security addendum accepted by Stackie Ltd.
Additional Warranties	None beyond the unmodified Standard Terms, non-waivable law, and warranties expressly accepted by Stackie Ltd in the order form or signed agreement.
AI/ML Use Override	Customer Content and Usage Data are not used to train or improve generalized AI or machine-learning models unless Customer expressly enables or accepts that use in writing; operational, aggregated, or de-identified analytics may be used only to provide, secure, maintain, troubleshoot, and improve Stackie.
Availability Posture	No uptime commitment or service credit unless expressly stated in the accepted order form or signed agreement.
Support Posture	Support follows the applicable plan, order form, support addendum, or signed agreement.

Additions, Supplements, and Modifications

Additional Stackie Terms and Schedules

Supplement	Terms
Stackie Addendum	The Stackie-specific sections that follow this Cover Page in the same published document are attached to, incorporated into, and form part of this Cover Page as supplemental terms for the covered Stackie offering.
Policies and Schedules	The public policies, schedules, notices, DPA annexes, subprocessors list, security/TOMs, cookie notice, privacy policy, acceptable use policy, open-source notices, documentation, and order terms referenced by this agreement are incorporated only for their stated purpose and only to the extent applicable to the covered Stackie offering.
Precedence	Signed agreements and accepted order forms control first, then this Cover Page and Key Terms, then the Other Changes to Standard Terms, then the attached Stackie Addendum and incorporated schedules, then the unmodified Standard Terms, except where non-waivable law, the DPA, EEA SCCs, UK Addendum, or a signed agreement requires a different order.

Other Changes to Standard Terms

Change	Terms
Change 1	Protected Persons. Section 12.11 (No Third-Party Beneficiary) is changed only so every protection, disclaimer, warranty exclusion, liability limitation, release, defense, correction right, indemnity, and remedy limit benefits Stackie Ltd and its directors, officers, employees, contractors, affiliates, agents, successors, assigns, and shareholders/members as Protected Persons; each Protected Person may rely on and enforce those protections as an intended third-party beneficiary and, where English law applies, under the Contracts (Rights of Third Parties) Act 1999. The parties may vary, rescind, waive, amend, replace, or terminate this Agreement or any protection without any Protected Person's consent, but customer-facing amendments remain subject to this Agreement's modification, notice, and acceptance requirements; no term creates duties owed by a Protected Person except where non-waivable law imposes them; and direct claims against Protected Persons are excluded to the fullest extent law allows.
Change 2	Prospective updates. Section 12.2 (Modifications, Severability, and Waiver) does not prevent Stackie Ltd from updating public policies, schedules, notices, subprocessors, tracking disclosures, product documentation, legal notice publication methods, and hosted-service operational terms prospectively by publication or notice where those updates are non-contractual or legally permitted without affirmative acceptance; changes to the Standard Terms, Key Terms, liability allocations, DPA, or other contractual terms that require signed or electronic acceptance take effect only through a Stackie-approved recorded acceptance flow, signed agreement, checkout/order flow, or product gate where applicable law allows. Affirmative consent is required where non-waivable law, a signed agreement, or the applicable change classification requires it.
Change 3	Correction and no-reliance. Stackie Ltd may correct non-substantive drafting, typographical, formatting, translation, cross-reference, link, publication, manifest, version, schedule, table, automated publication, or similar publication errors prospectively, and this Agreement is not legal, tax, regulatory, security, audit, procurement, compliance, or professional advice to Customer.
Change 4	Liability cap and mandatory carveouts. The liability cap, release, indemnity, warranty exclusions, exclusive remedies, and indirect-damages exclusions apply to the fullest extent allowed by applicable law, but nothing limits liability or rights that are non-waivable under fraud, intentional misconduct, death or personal injury caused by negligence, data-protection, consumer, unfair-terms, criminal, regulatory, or directors' personal wrongdoing law.
Change 5	Free, trial, preview, beta, promotional, no-charge, and evaluation hosted access. Sections 6.3 (From Provider) and 12.7 (Beta Products) are changed so all free, trial, preview, beta, promotional, no-charge, and evaluation hosted access is provided AS IS and AS AVAILABLE, without service-level, support, service-credit, functionality, availability, paid-plan warranty, or production-use commitments unless Stackie Ltd expressly accepts a different commitment in a signed agreement or accepted order form. Stackie Ltd may modify, suspend, withdraw, or require a new acceptance for those offerings to the fullest extent allowed by applicable law.
Change 6	Machine Learning. Section 1.6 (Machine Learning) of the Standard Terms is replaced so Customer Content and Usage Data are not used to train or improve generalized artificial-intelligence or machine-learning models unless Customer expressly enables or accepts that use in writing; Stackie Ltd may process operational, aggregated, or de-identified analytics only to provide, secure, maintain, troubleshoot, and improve Stackie and only to the extent allowed by applicable law and this Agreement.

This Cloud Service Agreement applies to hosted Stackie Services when Stackie Ltd and Customer sign or otherwise expressly accept an order form, enterprise agreement, cloud service terms, or other Stackie-approved enterprise acceptance flow that references it. Self-serve Users begin under the Terms unless a Stackie-approved enterprise acceptance flow expressly applies this Cloud Service Agreement to the covered hosted service. For the same hosted service and account, this Cloud Service Agreement controls over clickthrough Terms to the extent of a conflict.

The unmodified Common Paper Cloud Service Agreement Standard Terms, Version 2.1, at https://commonpaper.com/standards/cloud-service-agreement/2.1 are incorporated for the covered hosted services. The Cover Page, Key Terms, Other Changes to Standard Terms, and incorporated Stackie addenda, policies, schedules, and notices supply the Stackie-specific terms that operate with those Standard Terms. The Cover Page and Key Terms above supply the Stackie variables for those Standard Terms. A reference copy and source attribution appear at the end of this Cloud Service Agreement.

Stackie Cloud Addendum

Defined Terms

These Stackie-specific definitions supplement the document that embeds this section. If an incorporated Common Paper Standard Term, Cover Page, Key Terms, Order Form, signed agreement, or non-waivable law gives a capitalized term a different meaning for a specific agreement or notice, that more specific meaning controls for that agreement or notice.

Term	Meaning
Customer	The individual acting for business or professional development purposes, business, enterprise, organization, or other entity that accepts, accesses, or uses Stackie under the applicable agreement or notice.
Customer Content	Data, code, packages, configuration, instructions, logs, support materials, and other materials submitted to, stored in, or processed through Stackie by or for Customer.
Dashboard	Embedded, local, or hosted Stackie dashboard experiences covered by the applicable agreement or notice.
Local Software	Stackie Software installed or run on Customer-controlled systems, including local command-line, daemon, embedded Dashboard, package, update, support, and integration components.
Personal Data	Information relating to an identified or identifiable individual.
Protected Persons	Stackie Ltd and its directors, officers, employees, contractors, affiliates, agents, successors, assigns, shareholders, and members.
Provider	Stackie Ltd, unless the applicable agreement or signed order form identifies a different provider for the covered offering.
Services	Stackie websites, applications, APIs, package delivery, documentation, support, hosted services, and related service components covered by the applicable agreement or notice.
Software	The software identified as Software in the applicable Cover Page, Key Terms, Order Form, EULA, signed agreement, or other accepted Stackie document.
Stackie	The Stackie products and services covered by the applicable agreement or notice, including Stackie websites, applications, command-line tools, daemon components, Dashboard experiences, cloud services, APIs, package delivery, documentation, support, and related services.
Stackie Cloud	Hosted Stackie services, including cloud APIs, package delivery, account management, billing workflows, subscriptions, support, hosted Dashboard experiences, and related hosted features.
Stackie Software	Stackie software provided by or for Stackie Ltd, including the stackie command-line application, the stackied daemon, embedded Dashboard components, local support components, update components, and related local software.
Usage Data	Operational, telemetry, diagnostics, analytics, provider-derived service metadata, and service-use data generated from access to or use of Stackie. This includes only bounded operational diagnostic categories disclosed in Stackie's current privacy and subprocessor materials and does not reclassify Customer Content as Usage Data merely because Customer Content appears in a diagnostic context.
User	An individual authorized by Customer to access or use Stackie, or an individual who otherwise accesses or uses Stackie under Customer's account, device, environment, authority, or control.

Covered Services

Covered hosted Services may include Stackie cloud APIs, package delivery, account management, billing workflows, subscriptions, support, cloud Dashboard experiences, hosted embedded Dashboard evolution, legal acceptance services, and related hosted features described in the order form or documentation.

Any Software variable in this Cloud Service Agreement covers only client, helper, connector, or access use reasonably necessary for the hosted service. Local installation, local daemon operation, embedded dashboard use shipped with local software, local data storage, local deletion, and local software support remain governed by the applicable stackie or stackied EULA unless a signed agreement expressly states otherwise.

The embedded dashboard is covered locally by the stackie and stackied EULAs when shipped as part of local software. When Stackie offers the dashboard as a hosted cloud service, hosted use is covered by this Cloud Service Agreement, the DPA, the Privacy Policy, the Cookie and Tracking Notice, the Subprocessor List, the Security/TOMs document, and the applicable order form.

Orders, Service Levels, and Support

Customer must pay fees, taxes, and charges stated in the applicable order form, enterprise agreement, cloud service terms, invoice, or billing-provider flow. Fees, payment disputes, refunds, and refund exclusions are governed by the incorporated Standard Terms and the applicable order form; nothing in this Stackie Cloud Addendum narrows any refund right expressly provided by the Standard Terms or non-waivable law.

Unless an order form expressly states a service level, support commitment, or credit remedy, Stackie Ltd provides the hosted service without a specific uptime commitment or service credit. Any exclusive service-credit remedy must be expressly stated in the signed order form.

Security and Data Protection

The DPA applies where Stackie Ltd processes Personal Data for Customer as processor, service provider, contractor, or subprocessor. The Security/TOMs document and DPA annex describe applicable technical and organizational measures. Customer remains responsible for securing Customer systems, endpoints, Users, credentials, and instructions.

Hosted-Service Changes

The Cover Page's Change 2 (Prospective updates) controls updates to hosted services, including features, APIs, dashboards, package sources, infrastructure, regions, subprocessors, and operational controls. This Stackie Cloud Addendum describes operational update posture for hosted services; it does not independently change the incorporated Standard Terms except through the Cover Page's Other Changes to Standard Terms. Stackie Ltd will handle material adverse changes according to the applicable order form, DPA, legal change classification, and Cover Page acceptance requirements.

Stackie Protective Terms

The Cover Page's Protected Persons, Correction and no-reliance, Liability cap and mandatory carveouts, and Free, trial, preview, beta, promotional, no-charge, and evaluation hosted access changes state the contractual modifications that protect Stackie Ltd and Protected Persons. This Stackie Cloud Addendum is intended to supplement and point to those Cover Page changes, not to create separate undisclosed changes to the incorporated Standard Terms.

Those Cover Page changes identify Protected Persons as Stackie Ltd and its directors, officers, employees, contractors, affiliates, agents, successors, assigns, shareholders, and members; state that Customer must not rely on Stackie legal documents as professional advice; preserve mandatory-law carveouts for fraud, intentional misconduct, death or personal injury, data-protection, consumer statutory, unfair contract, directors' personal wrongdoing, criminal liability, and regulatory exposure; and address correction, liability cap, release, and indemnity concepts.

This Cloud Service Agreement and its schedules state contractual terms and related public notices. Customer remains responsible for its own legal, tax, regulatory, security, audit, procurement, compliance, and professional advice.

Document publication corrections are handled through the Cover Page Correction and no-reliance change and the legal changelog where applicable.

Customer content, Customer systems, unlawful instructions, deficient notices or consents, breach, misuse, and violation of third-party rights are treated under the Cover Page liability and claim variables, including Customer Covered Claims and Unlimited Claims where those variables apply.

Mandatory-law carveouts are handled through the Cover Page Liability cap and mandatory carveouts change and the incorporated Standard Terms together with this Cover Page.

Governing Law and Subject-Matter Coverage

The default governing law is England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where a signed agreement specifies another forum or non-waivable local law requires a different result. The Cover Page Precedence row controls conflicts inside this Cloud Service Agreement package. For subject-matter allocation, the signed order form, signed DPA, signed security addendum, this Cloud Service Agreement, incorporated public policies, schedules, and documentation each control only for the surface and subject matter they cover.

Data Processing Documents

The DPA, Security/TOMs document, and Subprocessor List are separate incorporated documents for their stated purposes. They control processing details, technical and organizational measures, approved processors/subprocessors, and transfer disclosures where Stackie Ltd processes Personal Data for Customer as processor, service provider, contractor, or subprocessor.

Common Paper Standard Terms and Attribution

Source and Attribution

Standard	Version	Standard Terms URL	Standard Terms SHA-256	License	Attribution	Retrieved On
Common Paper Cloud Service Agreement	2.1	https://commonpaper.com/standards/cloud-service-agreement/2.1	ff8abae90e99e465bfc89ad5e8da63a52299f9aa40034905afca62b7f8c481a0	CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/)	Common Paper Cloud Service Agreement materials are used under CC BY 4.0.	2026-06-12

Standard Terms Reference Copy

The following reference copy is included for readability only. It does not modify the incorporated Standard Terms and remains subject to the Cover Page, Key Terms, Additions, Supplements, and Other Changes to Standard Terms above. The Source and Attribution table identifies the versioned Standard Terms used by this agreement.

Cloud Service Agreement

1. Service
   1. Access and Use. During the Subscription Period and subject to the terms of this Agreement, Customer may (a) access and use the Cloud Service; and (b) copy and use the included Software and Documentation only as needed to access and use the Cloud Service, in each case, for its internal business purposes. If a Customer Affiliate enters a separate Order Form with Provider, the Customer’s Affiliate creates a separate agreement between Provider and that Affiliate, where Provider’s responsibility to the Affiliate is individual and separate from Customer and Customer is not responsible for its Affiliates’ agreement.
   2. Support. During the Subscription Period, Provider will provide Technical Support as described in the Order Form.
   3. User Accounts. Customer is responsible for all actions on Users’ accounts and for all Users’ compliance with this Agreement. Customer and Users must protect the confidentiality of their passwords and login credentials. Customer will promptly notify Provider if it suspects or knows of any fraudulent activity with its accounts, passwords, or credentials, or if they become compromised.
   4. Feedback and Usage Data. Customer may, but is not required to, give Provider Feedback, in which case Customer gives Feedback "AS IS". Provider may use all Feedback freely without any restriction or obligation. In addition, Provider may collect and analyze Usage Data, and Provider may freely use Usage Data to maintain, improve, enhance, and promote Provider’s products and services without restriction or obligation. However, Provider may only disclose Usage Data to others if the Usage Data is aggregated and does not identify Customer or Users.
   5. Customer Content. Provider may copy, display, modify, and use Customer Content only as needed to provide and maintain the Product and related offerings. Customer is responsible for the accuracy and content of Customer Content.
   6. Machine Learning. Usage Data and Customer Content may be used to develop, train, or enhance artificial intelligence or machine learning models that are part of Provider’s products and services, including third-party components of the Product, and Customer authorizes Provider to process its Usage Data and Customer Content for such purposes. However, (a) Usage Data and Customer Content must be aggregated before it can be used for these purposes, and (b) Provider will use commercially reasonable efforts consistent with industry standard technology to de-identify Usage Data and Customer Content before such use. Nothing in this section will reduce or limit Provider’s obligations regarding Personal Data that may be contained in Usage Data or Customer Content under Applicable Data Protection Laws. Due to the nature of artificial intelligence and machine learning, information generated by these features may be incorrect or inaccurate. Product features that include artificial intelligence or machine learning models are not human and are not a substitute for human oversight.

1. Restrictions & Obligations
   1. Restrictions on Customer.
      1. Except as expressly permitted by this Agreement, Customer will not (and will not allow anyone else to): (i) reverse engineer, decompile, or attempt to discover any source code or underlying ideas or algorithms of the Product (except to the extent Applicable Laws prohibit this restriction); (ii) provide, sell, transfer, sublicense, lend, distribute, rent, or otherwise allow others to access or use the Product; (iii) remove any proprietary notices or labels; (iv) copy, modify, or create derivative works of the Product; (v) conduct security or vulnerability tests on, interfere with the operation of, cause performance degradation of, or circumvent access restrictions of the Product; (vi) access accounts, information, data, or portions of the Product to which Customer does not have explicit authorization; (vii) use the Product to develop a competing service or product; (viii) use the Product with any High Risk Activities or with any activity prohibited by Applicable Laws; (ix) use the Product to obtain unauthorized access to anyone else’s networks or equipment; or (x) upload, submit, or otherwise make available to the Product any Customer Content to which Customer and Users do not have the proper rights.
      2. Use of the Product must comply with all Documentation and Use Limitations.
   2. Suspension. If Customer (a) has an outstanding, undisputed balance on its account for more than 30 days; (b) breaches Section 2.1 (Restrictions on Customer); or (c) uses the Product in violation of the Agreement or in a way that materially and negatively impacts the Product or others, then Provider may temporarily suspend Customer’s access to the Product with or without notice. However, Provider will try to inform Customer before suspending Customer’s account when practical. Provider will reinstate Customer’s access to the Product only if Customer resolves the underlying issue.

1. Privacy & Security
   1. Personal Data. Before submitting Personal Data governed by GDPR, Customer must enter into a data processing agreement with Provider. If the parties have a DPA, each party will comply with its obligations in the DPA, the terms of the DPA will control each party’s rights and obligations as to Personal Data, and the terms of the DPA will control in the event of any conflict with this Agreement.
   2. Prohibited Data. Customer will not (and will not allow anyone else to) submit Prohibited Data to the Product unless authorized by the Order Form or Key Terms.

1. Payment & Taxes
   1. Fees. Unless the Order Form specifies a different currency, all Fees are in U.S. Dollars and are exclusive of taxes. Except for the prorated refund of prepaid Fees allowed with specific termination rights given in the Agreement, Fees are non-refundable.
   2. Invoicing. For a Payment Process with invoicing, Provider will send invoices for usage-based Fees in arrears and for all other Fees in advance, in each case according to the Payment Process.
   3. Automatic Payment. For a Payment Process with automatic payment, Provider will automatically charge the credit card, debit card, or other payment method on file for Fees according to the Payment Process and Customer authorizes all such charges. In this case, Provider will make a copy of Customer’s bills or transaction history available to Customer.
   4. Taxes. Customer is responsible for all duties, taxes, and levies that apply to Fees, including sales, use, VAT, GST, or withholding, that Provider itemizes and includes in an invoice. However, Customer is not responsible for Provider’s income taxes.
   5. Payment. Customer will pay Provider Fees and taxes in U.S. Dollars, unless the Order Form specifies a different currency, according to the Payment Process.
   6. Payment Dispute. If Customer has a good-faith disagreement about the Fees charged or invoiced, Customer must notify Provider about the dispute before payment is due, or within 30 days of an automatic payment, and must pay all undisputed amounts on time. The parties will work together to resolve the dispute within 15 days. If no resolution is agreed, each party may pursue any remedies available under the Agreement or Applicable Laws.

1. Term & Termination
   1. Order Form and Agreement. For each Order Form, the Agreement will start on the Order Date, continue through the Subscription Period, and automatically renew for additional Subscription Periods unless one party gives notice of non-renewal to the other party before the Non-Renewal Notice Date.
   2. Framework Terms. These Framework Terms will start on the Effective Date and continue for the longer of one year or until all Order Forms governed by the Framework Terms have ended.
   3. Termination. Either party may terminate the Framework Terms or an Order Form immediately:
      1. if the other party fails to cure a material breach of the Framework Terms or an Order Form following 30 days notice;
      2. upon notice if the other party (i) materially breaches the Framework Terms or an Order Form in a manner that cannot be cured; (ii) dissolves or stops conducting business without a successor; (iii) makes an assignment for the benefit of creditors; or (iv) becomes the debtor in insolvency, receivership, or bankruptcy proceedings that continue for more than 60 days.
   4. Force Majeure. Either party may terminate an affected Order Form upon notice if a Force Majeure Event prevents the Product from materially operating for 30 or more consecutive days. Provider will pay to Customer a prorated refund of any prepaid Fees for the remainder of the Subscription Period. A Force Majeure Event does not excuse Customer’s obligation to pay Fees accrued prior to termination.
   5. Effect of Termination. Termination of the Framework Terms will automatically terminate all Order Forms governed by the Framework Terms. Upon any expiration or termination:
      1. Customer will no longer have any right to use the Product.
      2. Upon Customer’s request, Provider will delete Customer Content within 60 days.
      3. Each Recipient will return or destroy Discloser’s Confidential Information in its possession or control.
      4. Provider will submit a final bill or invoice for all outstanding Fees accrued before termination and Customer will pay the invoice according to Section 4 (Payment & Taxes).
   6. Survival.
      1. The following sections will survive expiration or termination of the Agreement: Section 1.4 (Feedback and Usage Data), Section 1.6 (Machine Learning), Section 2.1 (Restrictions on Customer), Section 4 (Payment & Taxes) for Fees accrued or payable before expiration or termination, Section 5.5 (Effect of Termination), Section 5.6 (Survival), Section 6 (Representations & Warranties), Section 7 (Disclaimer of Warranties), Section 8 (Limitation of Liability), Section 9 (Indemnification), Section 10 (Confidentiality), Section 11 (Reservation of Rights), Section 12 (General Terms), Section 13 (Definitions), and the portions of a Cover Page referenced by these sections.
      2. Each Recipient may retain Discloser’s Confidential Information in accordance with its standard backup or record retention policies maintained in the ordinary course of business or as required by Applicable Laws, in which case Section 3 (Privacy & Security) and Section 10 (Confidentiality) will continue to apply to retained Confidential Information.

1. Representations & Warranties
   1. Mutual. Each party represents and warrants to the other that: (a) it has the legal power and authority to enter into this Agreement; (b) it is duly organized, validly existing, and in good standing under the Applicable Laws of the jurisdiction of its origin; (c) it will comply with all Applicable Laws in performing its obligations or exercising its rights in this Agreement; and (d) it will comply with the Additional Warranties.
   2. From Customer. Customer represents and warrants that it, all Users, and anyone submitting Customer Content each have and will continue to have all rights necessary to submit or make available Customer Content to the Product and to allow the use of Customer Content as described in the Agreement.
   3. From Provider. Provider represents and warrants to Customer that it will not materially reduce the general functionality of the Cloud Service during the Subscription Period.
   4. Provider Warranty Remedy. If Provider breaches the warranty in Section 6.3 (Representations & Warranties from Provider), Customer must give Provider notice (with enough detail for Provider to understand or replicate the issue) within 45 days of discovering the issue. Within 45 days of receiving sufficient details of the warranty issue, Provider will attempt to restore the general functionality of the Cloud Service. If Provider cannot resolve the issue, Customer may terminate the affected Order Form and Provider will pay to Customer a prorated refund of prepaid Fees for the remainder of the Subscription Period. Provider’s restoration obligation, and Customer’s termination right, are Customer’s only remedies if Provider does not meet the warranty in Section 6.3 (Representations & Warranties from Provider).

1. Disclaimer of Warranties
   1. Provider makes no guarantees that the Product will always be safe, secure, or error-free, or that it will function without disruptions, delays, or imperfections. The warranties in Section 6 (Representations & Warranties) do not apply to any misuse or unauthorized modification of the Product, nor to any product or service provided by anyone other than Provider. Except for the warranties in Section 6 (Representations & Warranties), Provider and Customer each disclaim all other warranties and conditions, whether express or implied, including the implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. These disclaimers apply to the maximum extent permitted by Applicable Laws.

1. Limitation of Liability
   1. Liability Caps.
      1. Except as provided in Section 8.4 (Exceptions), each party’s total cumulative liability for all claims arising out of or relating to this Agreement will not be more than the General Cap Amount.
      2. If there are Increased Claims, each party’s total cumulative liability for all Increased Claims arising out of or relating to this Agreement will not be more than the Increased Cap Amount.
   2. Damages Waiver. Except as provided in Section 8.4 (Exceptions), under no circumstances will either party be liable to the other for lost profits or revenues (whether direct or indirect), or for consequential, special, indirect, exemplary, punitive, or incidental damages relating to this Agreement, even if the party is informed of the possibility of this type of damage in advance.
   3. Applicability. The limitations and waivers contained in Sections 8.1 (Liability Caps) and 8.2 (Damages Waiver) apply to all liability, whether in tort (including negligence), contract, breach of statutory duty, or otherwise.
   4. Exceptions. The liability cap in Section 8.1(a) does not apply to any Increased Claims. Section 8.1 (Liability Caps) does not apply to any Unlimited Claims. Section 8.2 (Damages Waiver) does not apply to any Increased Claims or a breach of Section 10 (Confidentiality). Nothing in this Agreement will limit, exclude, or restrict a party's liability to the extent prohibited by Applicable Laws.

1. Indemnification
   1. Protection by Provider. Provider will indemnify, defend, and hold harmless Customer from and against all Provider Covered Claims made by someone other than Customer, Customer’s Affiliates, or Users, and all out-of-pocket damages, awards, settlements, costs, and expenses, including reasonable attorneys’ fees and other legal expenses, that arise from the Provider Covered Claims.
   2. Protection by Customer. Customer will indemnify, defend, and hold harmless Provider from and against all Customer Covered Claims made by someone other than Provider or its Affiliates, and all out-of-pocket damages, awards, settlements, costs, and expenses, including reasonable attorneys’ fees and other legal expenses, that arise from the Customer Covered Claims.
   3. Procedure. The Indemnifying Party’s obligations in this section are contingent upon the Protected Party: (a) promptly notifying the Indemnifying Party of each Covered Claim for which it seeks protection; (b) providing reasonable assistance to the Indemnifying Party at the Indemnifying Party’s expense; and (c) giving the Indemnifying Party sole control over the defense and settlement of each Covered Claim. A Protected Party may participate in a Covered Claim for which it seeks protection with its own attorneys only at its own expense. The Indemnifying Party may not agree to any settlement of a Covered Claim that contains an admission of fault or otherwise materially and adversely impacts the Protected Party without the prior written consent of the Protected Party.
   4. Changes to Product. If required by settlement or court order, or if deemed reasonably necessary in response to a Provider Covered Claim, Provider may: (a) obtain the right for Customer to continue using the Product; (b) replace or modify the affected component of the Product without materially reducing the general functionality of the Product; or (c) if neither (a) nor (b) are reasonable, terminate the affected Order Form and issue a pro-rated refund of prepaid Fees for the remainder of the Subscription Period.
   5. Exclusions.
      1. Provider’s obligations as an Indemnifying Party will not apply to Provider Covered Claims that result from (i) modifications to the Product that were not authorized by Provider or that were made in compliance with Customer’s instructions; (ii) unauthorized use of the Product, including use in violation of this Agreement; (iii) use of the Product in combination with items not provided by Provider; or (iv) use of an old version of the Product where a newer release would avoid the Provider Covered Claim.
      2. Customer’s obligations as an Indemnifying Party will not apply to Customer Covered Claims that result from the unauthorized use of the Customer Content, including use in violation of this Agreement.
   6. Exclusive Remedy. This Section 9 (Indemnification), together with any termination rights, describes each Protected Party’s exclusive remedy and each Indemnifying Party’s entire liability for a Covered Claim.

1. Confidentiality
   1. Non-Use and Non-Disclosure. Except as otherwise authorized in the Agreement or as needed to fulfill its obligations or exercise its rights under this Agreement, Recipient will not (a) use Discloser’s Confidential Information; nor (b) disclose Discloser’s Confidential Information to anyone else. In addition, Recipient will protect Discloser’s Confidential Information using at least the same protections Recipient uses for its own similar information but no less than a reasonable standard of care.
   2. Exclusions. Confidential Information does not include information that (a) Recipient knew without any obligation of confidentiality before disclosure by Discloser; (b) is or becomes publicly known and generally available through no fault of Recipient; (c) Recipient receives under no obligation of confidentiality from someone else who is authorized to make the disclosure; or (d) Recipient independently developed without use of or reference to Discloser’s Confidential Information.
   3. Required Disclosures. Recipient may disclose Discloser’s Confidential Information to the extent required by Applicable Laws if, unless prohibited by Applicable Laws, Recipient provides Discloser reasonable advance notice of the required disclosure and reasonably cooperates, at Discloser’s expense, with Discloser’s efforts to obtain confidential treatment for the Confidential Information.
   4. Permitted Disclosures. Recipient may disclose Discloser’s Confidential Information to Users, employees, advisors, contractors, and representatives who each have a need to know the Confidential Information, but only if the person or entity is bound by confidentiality obligations at least as protective as those in this Section 10 (Confidentiality) and Recipient remains responsible for everyone’s compliance with the terms of this Section 10 (Confidentiality).

1. Reservation of Rights
   1. Except for the limited license to copy and use Software and Documentation in Section 1.1 (Access and Use), Provider retains all right, title, and interest in and to the Product, whether developed before or after the Effective Date. Except for the limited rights in Section 1.5 (Customer Content) and 1.6 (Machine Learning), Customer retains all right, title, and interest in and to the Customer Content.

1. General Terms
   1. Entire Agreement. This Agreement is the only agreement between the parties about its subject and this Agreement supersedes all prior or contemporaneous statements (whether in writing or not) about its subject. Provider expressly rejects any terms included in Customer’s purchase order or similar document, which may only be used for accounting or administrative purposes. No terms or conditions in any Customer documentation or online vendor portal will apply to Customer’s use of the Product unless expressly agreed to in a legally binding written agreement signed by an authorized Provider representative, regardless of what such terms may say.
   2. Modifications, Severability, and Waiver. Any waiver, modification, or change to the Agreement must be in writing and signed or electronically accepted by each party. If any term of this Agreement is determined to be invalid or unenforceable by a relevant court or governing body, the remaining terms of this Agreement will remain in full force and effect. The failure of a party to enforce a term or to exercise an option or right in this Agreement will not constitute a waiver by that party of the term, option, or right.
   3. Governing Law and Chosen Courts. The Governing Law will govern all interpretations and disputes about this Agreement, without regard to its conflict of laws provisions. The parties will bring any legal suit, action, or proceeding about this Agreement in the Chosen Courts and each party irrevocably submits to the exclusive jurisdiction of the Chosen Courts.
   4. Injunctive Relief. Despite Section 12.3 (Governing Law and Chosen Courts), a breach of Section 10 (Confidentiality) or the violation of a party’s intellectual property rights may cause irreparable harm for which monetary damages cannot adequately compensate. As a result, upon the actual or threatened breach of Section 10 (Confidentiality) or violation of a party’s intellectual property rights, the non-breaching or non-violating party may seek appropriate equitable relief, including an injunction, in any court of competent jurisdiction without the need to post a bond and without limiting its other rights or remedies.
   5. Non-Exhaustive Remedies. Except where the Agreement provides for an exclusive remedy, seeking or exercising a remedy does not limit the other rights or remedies available to a party.
   6. Assignment. Neither party may assign any rights or obligations under this Agreement without the prior written consent of the other party. However, either party may assign this Agreement upon notice if the assigning party undergoes a merger, change of control, reorganization, or sale of all or substantially all its equity, business, or assets to which this Agreement relates. Any attempted but non-permitted assignment is void. This Agreement will be binding upon and inure to the benefit of the parties and their permitted successors and assigns.
   7. Beta Products. If Provider gives Customer access to a Beta Product, the Beta Product is provided "AS IS" and Section 6.3 (Representations & Warranty From Provider) does not apply to any Beta Products. Customer acknowledges that Beta Products are experimental in nature and may be modified or removed at Provider’s discretion with or without notice.
   8. Logo Rights. Provider may identify Customer and use Customer’s name and logo in marketing to identify Customer as a user of Provider’s products and services.
   9. Notices. Any notice, request, or approval about the Agreement must be in writing and sent to the Notice Address. Notices will be deemed given (a) upon confirmed delivery if by email, registered or certified mail, or personal delivery; or (b) two days after mailing if by overnight commercial delivery.
   10. Independent Contractors. The parties are independent contractors, not agents, partners, or joint venturers. Neither party is authorized to bind the other to any liability or obligation.
   11. No Third-Party Beneficiary. There are no third-party beneficiaries of this Agreement.
   12. Force Majeure. Neither party will be liable for a delay or failure to perform its obligations of this Agreement if caused by a Force Majeure Event. However, this section does not excuse Customer’s obligations to pay Fees.
   13. Export Controls. Customer may not remove or export from the United States or allow the export or re-export of the Product or any related technology or materials in violation of any restrictions, laws, or regulations of the United States Department of Commerce, OFAC, or any other United States or foreign agency or authority. Customer represents and warrants that it is not (a) a resident or national of an Embargoed Country; (b) an entity organized under the laws of an Embargoed Country; (c) designated on any list of prohibited, restricted, or sanctioned parties maintained by the U.S. government or agencies or other applicable governments or agencies, including OFAC’s Specially Designated Nationals and Blocked Persons List and the UN Security Council Consolidated List; nor (d) 50% or more owned by any party designated on any of the above lists. Provider may terminate this Agreement immediately without notice or liability to comply, as determined in Provider’s sole discretion, with applicable export controls and sanctions laws and regulations.
   14. Government Rights. The Cloud Service and Software are deemed "commercial items" or "commercial computer software" according to FAR section 12.212 and DFAR section 227.7202, and the Documentation is "commercial computer software documentation" according to DFAR section 252.227-7014(a)(1) and (5). Any use, modification, reproduction, release, performance, display, or disclosure of the Product by the U.S. Government will be governed solely by the terms of this Agreement and all other use is prohibited.
   15. Anti-Bribery. Neither party will take any action that would be a violation of any Applicable Laws that prohibit the offering, giving, promising to offer or give, or receiving, directly or indirectly, money or anything of value to any third party to assist Provider or Customer in retaining or obtaining business. Examples of these kinds of laws include the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010.
   16. Titles and Interpretation. Section titles are for convenience and reference only. All uses of "including" and similar phrases are non-exhaustive and without limitation. The United Nations Convention for the International Sale of Goods and the Uniform Computer Information Transaction Act do not apply to this Agreement.
   17. Signature. This Agreement may be signed in counterparts, including by electronic copies or acceptance mechanism. Each copy will be deemed an original and all copies, when taken together, will be the same agreement.

1. Definitions
   1. Defining Variables. Variables have the meanings or descriptions given on a Cover Page. However, if the Order Form and the governing Framework Terms omit or do not define a Variable, the default meaning will be "none" or "not applicable" and the correlating clause, sentence, or section does not apply to that Agreement.
   2. "Affiliate" means an entity that, directly or indirectly, controls, is under the control of, or is under common control with a party, where control means having more than fifty percent (50%) of the voting stock or other ownership interest.
   3. "Agreement" means the Order Form between Provider and Customer as governed by the Framework Terms.
   4. "Applicable Data Protection Laws" means the Applicable Laws that govern how the Cloud Service may process or use an individual’s personal information, personal data, personally identifiable information, or other similar term.
   5. "Applicable Laws" means the laws, rules, regulations, court orders, and other binding requirements of a relevant government authority that apply to or govern Provider or Customer.
   6. "Beta Product" means an early or prerelease feature or version of the Product that is identified as beta or similar, or a version of the Product that is not generally available.
   7. "Cloud Service" means the product described in the Order Form.
   8. "Confidential Information" means information in any form disclosed by or on behalf of a Discloser, including before the Effective Date, to a Recipient in connection with this Agreement that (a) the Discloser identifies as "confidential", "proprietary", or the like; or (b) should be reasonably understood as confidential or proprietary due to its nature and the circumstances of its disclosure. Confidential Information includes the existence of this Agreement and the information on each Cover Page. Customer’s Confidential Information includes non-public Customer Content and Provider’s Confidential Information includes non-public information about the Product.
   9. "Cover Page" means a document that is signed or electronically accepted by the parties, incorporates these Standard Terms or is governed by the Framework Terms, and identifies Provider and Customer. A Cover Page may include an Order Form, Key Terms, or both.
   10. "Covered Claim" means either a Provider Covered Claim or Customer Covered Claim.
   11. "Customer Content" means data, information, or materials submitted by or on behalf of Customer or Users to the Product but excludes Feedback.
   12. "Discloser" means a party to this Agreement when the party is providing or disclosing Confidential Information to the other party.
   13. "Documentation" means the usage manuals and instructional materials for the Cloud Service or Software that are made available by Provider.
   14. "Embargoed Country" means any country or region to or from where Applicable Laws generally restrict the export or import of goods, services, or money.
   15. "Feedback" means suggestions, feedback, or comments about the Product or related offerings.
   16. "Fees" means the applicable amounts described in an Order Form.
   17. "Force Majeure Event" means an unforeseen event outside a party’s reasonable control where the affected party took reasonable measures to avoid or mitigate the impacts of the event. Examples of these kinds of events include unpredicted natural disasters like a major earthquake, war, pandemic, riot, act of terrorism, or public utility or internet failure.
   18. "Framework Terms" means these Standard Terms, the Key Terms between Provider and Customer, and any policies and documents referenced in or attached to the Key Terms.
   19. "GDPR" means European Union Regulation 2016/679 as implemented by local law in the relevant European Union member nation, and by section 3 of the United Kingdom’s European Union (Withdrawal) Act of 2018 in the United Kingdom.
   20. "High Risk Activity" means any situation where the use or failure of the Product could be reasonably expected to lead to death, bodily injury, or environmental damage. Examples include full or partial autonomous vehicle technology, medical life-support technology, emergency response services, nuclear facilities operation, and air traffic control.
   21. "Indemnifying Party" means a party to this Agreement when the party is providing protection for a particular Covered Claim.
   22. "Key Terms" means a Cover Page that includes the key legal details and Variables for this Agreement. The Key Terms may include details about Covered Claims, set the Governing Law, or contain other details about this Agreement.
   23. "OFAC" means the United States Department of Treasury's Office of Foreign Assets Control.
   24. "Order Form" means a Cover Page that includes the key business details and Variables for this Agreement that are not defined in the Framework Terms. An Order Form includes the policies and documents referenced in or attached to the Order Form. An Order Form may include details about the level of access and use granted to the Cloud Service, length of Subscription Period, or other details about the Product.
   25. "Personal Data" will have the meaning(s) set forth in the Applicable Data Protection Laws for personal information, personal data, personally identifiable information, or other similar term.
   26. "Product" means the Cloud Service, Software, and Documentation.
   27. "Prohibited Data" means (a) patient, medical, or other protected health information regulated by the Health Insurance Portability and Accountability Act; (b) credit, debit, bank account, or other financial account numbers; (c) social security numbers, driver’s license numbers, or other unique and private government ID numbers; (d) special categories of data as defined in the GDPR; and (e) other similar categories of sensitive information as set forth in the Applicable Data Protection Laws.
   28. "Protected Party" means a party to this Agreement when the party is receiving the benefit of protection for a particular Covered Claim.
   29. "Recipient" means a party to this Agreement when the party receives Confidential Information from the other party.
   30. "Software" means the client-side software or applications made available by Provider for Customer to install, download (whether onto a machine or in a browser), or execute as part of the Product.
   31. "Standard Terms" means these Common Paper Cloud Service Agreement Standard Terms Version 2.1, which are posted at https://commonpaper.com/standards/cloud-service-agreement/2.1/.
   32. "Usage Data" means data and information about the provision, use, and performance of the Product and related offerings based on Customer’s or User’s use of the Product.
   33. "User" means any individual who uses the Product on Customer’s behalf or through Customer’s account.
   34. "Variable" means a word or phrase that is highlighted and capitalized, such as Subscription Period or Governing Law.